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A NOTE ON COVID-19

Always Here For You

The dynamic nature of this situation means that things are always changing. In order to assure the safety of our team, we will ship orders twice a week only, on Mondays, and Fridays. Every item and package is carefully sanitized and in contact with very few people before it reaches your hands.

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Orders Over $50 (Puerto Rico addresses) - FREE 

Orders Under $50 (Puerto Rico addresses) - Flat Rate $3.00 Shipping

Orders Over $75 (United States addresses) - FREE

Orders Under  $75 (United States addresses) - Flat Rate $5.00 Shipping

Puerto Rico: Expect your package to arrive within 1-2 Business days after dispatch

United States: Expect your package to arrive within 3-6 Business Days after dispatch

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For same next day dispatch, please ensure your order is placed by 1 pm Atlantic time on a business day.

Please note during busy periods (promotional sales, Black Friday / Cyber Monday, public holidays & Christmas periods) we cannot guarantee same day dispatch by 1 pm Atlantic time. We apologize for the inconvenience! 

Once your package has been dispatched, your tracking information will be sent via email by 5 pm (Atlantic Time) on the day that orders are shipped out.

Motif Concept Store is not responsible for packages that are lost or delayed in transit due to the fault of USPS or other delivery carrier - we will trace your package on your behalf and do everything we can to locate it, and lodge an investigation if required. Motif Concept Store will not refund a customer for their order when a package is being "returned to sender" due to it being unclaimed or not delivered, or where a customer has incorrectly entered their own address. Motif Concept Store will either re-send the package to the customer, or provide a credit note to the customer for the value of their order (less any shipping charges).

Returns 
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods.

Additional non-returnable items: 
- Gift cards 
- Downloadable software products 

There are certain situations where only partial refunds are granted (if applicable) 

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 14 days after delivery 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within  2 business days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@motifconceptstore.com

 
Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@motifconceptstore.com and send your item to: Motif Concept Store, Doraville 98, Malaga st. Dorado Puerto Rico. 00646

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 
To return your product, you should mail your product to: Motif Concept Store, Doraville 98, Malaga st. Dorado Puerto Rico. 00646

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.