A NOTE ON COVID-19
Always Here For You
The dynamic nature of this situation means that things are always changing. In order to assure the safety of our team, we will ship orders twice a week only, on Mondays, and Fridays. Every item and package is carefully sanitized and in contact with very few people before it reaches your hands.
Orders Over $50 (Puerto Rico addresses) - FREE
Orders Under $50 (Puerto Rico addresses) - Flat Rate $3.00 Shipping
Orders Over $75 (United States addresses) - FREE
Orders Under $75 (United States addresses) - Flat Rate $5.00 Shipping
Puerto Rico: Expect your package to arrive within 1-2 Business days after dispatch
United States: Expect your package to arrive within 3-6 Business Days after dispatch
For same next day dispatch, please ensure your order is placed by 1 pm Atlantic time on a business day.
Please note during busy periods (promotional sales, Black Friday / Cyber Monday, public holidays & Christmas periods) we cannot guarantee same day dispatch by 1 pm Atlantic time. We apologize for the inconvenience!
Once your package has been dispatched, your tracking information will be sent via email by 5 pm (Atlantic Time) on the day that orders are shipped out.
Motif Concept Store is not responsible for packages that are lost or delayed in transit due to the fault of USPS or other delivery carrier - we will trace your package on your behalf and do everything we can to locate it, and lodge an investigation if required. Motif Concept Store will not refund a customer for their order when a package is being "returned to sender" due to it being unclaimed or not delivered, or where a customer has incorrectly entered their own address. Motif Concept Store will either re-send the package to the customer, or provide a credit note to the customer for the value of their order (less any shipping charges).