Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a credit exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods.
Additional non-returnable items:
- Gift cards
- Downloadable software products
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 7 days after delivery
- We will not process returns until your item is physically received by us in our warehouse. We recommend keeping a copy of your tracking number as we are not responsible for parcels lost in transit to us.
Credits (if applicable)
Once your return has been delivered to our warehouse and processed through our returns department, we will issue you with a credit note via email which has no expiry date! You can use it at any time on our website.
Sale items (if applicable)
Only regular priced items may be returned, unfortunately sale items cannot be returned or exchanged.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Motif Concept Store, Calle Delfin 316, Isabela, Puerto Rico. 00662
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
To return your product, you should mail your product to: Motif Concept Store, Calle Delfin 316, Isabela, Puerto Rico. 00662
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a credit, the cost of shipping will be deducted from your credit.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.